Having Fun with AT&T

Having fun with AT&T.  Hmmm.  I live in a rural area with which there is no competition thanks to the County contracts.  I’ve been on the phone for many hours in a day during the week in hopes of getting a simple solution to resolve a simple problem.  In my experience , every time I have called ATT and listened to the virtual assistant answering all their questions I have been routed to numbers of departments, seems as many  as Carter has pills.

 

Firstly, I find it an abomination that a virtual assistant in the largest communications company in the world cannot have a live person answer the phone when a client calls.  This is this biggest farce of all.  It should be an embarrassment to them to put people through what they do as they wouldn’t have it for themselves.

 

Then I think the representatives have fun with the clients by routing them to departments that have nothing to do with their issues on purpose only to get department after department in a wild goose chase for hours on end.  Our time means nothing to them.

 

Then the outlandish bills inflated every month.  Who hears the cries of the poor people that have to deal with them every month?  For days on end I have been on the phone with representative after the other. Some sound full of apathy others are downright mean.  I have never seen such mean spirited people.  Hard headed yes and if they hear what you said you’re fortunate to not have to go blue in the face explaining to them over and over what the point of your call is about.  Now they really never ever hear you. 

 

I guess there is no way out of this jam with AT&T.  We have to live with them or live without them.  Really they need us we don’t need them they need us.  If I had my way I’d just put two can held together by a string and live with it.  As far, as internet goes we went without much more than this and why do we need all then poppycock then internet gives us. 

 

Ohh, AND let’s not forget that the agents can disconnect your call with them at any time as well.  They seem to love to aggravate the living daylights out of anyone…  I’ve never seen anything as annoying and piss poor in customer service as these people are.  Next.